1. Accessibility Commitment

Good Send Off is committed to providing an inclusive, supportive, and fully accessible online experience for all individuals including people with disabilities, those using assistive technologies, people navigating difficult emotional moments, and visitors of all ages.

Our goal is to ensure that everyone can find funeral homes, explore planning resources, and access guidance without barriers, fear, or friction.

2. Standards We Follow

We strive to align with globally recognized accessibility guidelines, including:

  • WCAG 2.1 AA (Web Content Accessibility Guidelines)
  • ADA Title III digital accessibility requirements
  • Inclusive design best practices
  • Responsive usability standards across devices and screen readers

This commitment ensures that our funeral directory, planning guides, and support resources are reachable for every user.

3. Accessible Design Features

To support visitors with varying needs, Good Send Off includes:

Readable Text Styles

  • High-contrast text
  • Adjustable font sizes through browser settings
  • Clean, semantic HTML headings for screen readers

Keyboard Navigation

Users can browse pages, listings, and resources without a mouse using simple keyboard commands.

Screen Reader Compatibility

Good Send Off is regularly tested with:

  • JAWS
  • NVDA
  • VoiceOver & TalkBack
  • Industry-standard browser accessibility tools

Clear Link Labels

We ensure buttons and links describe their purpose clearly (e.g., “Find a Funeral Home Near You”).

Logical Content Structure

All pages follow the Koray Framework’s clean topical structure, improving screen reader flow, hierarchy, and user comprehension.

Image Descriptions

Images and icons include descriptive alternative text for non-visual users.

4. Content Accessibility

Funeral-related content can be emotionally overwhelming. Our content is designed to be:

  • Calmly written
  • Clear and non-technical
  • Free from graphic descriptions
  • Organized into predictable topical clusters
  • Consistent in structure, following semantic SEO and Koray’s heading models

This helps all users including visitors experiencing grief, stress, or cognitive load absorb information comfortably.

5. Funeral Directory Accessibility

Our global funeral home directory is optimized for:

  • Easy location search
  • Large clickable areas
  • Predictive text support
  • Auto-suggestions for mobile users
  • Clear pricing and service-type labels
  • Accessible map alternatives for non-visual users

We ensure that families can compare providers without accessibility barriers.

6. Third-Party Tools & Limitations

Some features such as embedded maps, scheduling tools, or third-party listings may not be fully optimized for accessibility. We continuously work with partners to ensure improvements wherever possible.

If you encounter elements that cause difficulty, please let us know immediately so we can address them.

7. Ongoing Improvements

Accessibility is an ongoing, evolving commitment. Our team regularly:

  • Reviews pages and components
  • Performs automated and manual accessibility tests
  • Updates design systems
  • Trains content creators on inclusive writing
  • Ensures new features align with WCAG and ADA standards

We view accessibility as an ethical priority, not a checkbox.

8. Feedback & Suppor

Your feedback helps us improve.

If you experience any accessibility challenges on Good Send Off, you may contact us:

Email: Contact@goodsendoff.com

Contact Form: Available on our Contact Us page

Please include:

  • The page you visited
  • The tool/device you were using
  • The issue you encountered

We respond to accessibility inquiries with urgency and care.

9. Alternative Access Options

If digital access is challenging, we can help you:

  • Receive funeral home listings by email
  • Request directory data in accessible formats (PDF, plain text, large print)
  • Obtain accessible versions of our planning guides
  • Speak directly with a support specialist

We are here to make sure everyone can access compassionate support.

10. Statement Updates

This Accessibility Statement is reviewed and updated regularly to reflect:

  • New accessibility improvements
  • Updated WCAG standards
  • New features or design changes on Good Send Off

Latest Update: February 2025

🕊️ Closing Message

Good Send Off was created to support people during some of life’s hardest moments.
Accessibility is part of that mission.
If there is any way we can make this website more accommodating, clearer, or easier for you to navigate, we genuinely want to know.

You deserve dignity, clarity, and support online and offline.