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1. Compassion & Professionalism> Measures how respectful, empathetic, and supportive the staff were during interactions.
2. Service Quality & Options>Covers range and quality of services provided—traditional funerals, cremation, customization, etc.
3. Transparency & Pricing <Assesses whether costs were clearly explained and fair, with no hidden charges.
4. Facility & Accessibility >Rates the cleanliness, ambiance, and accessibility (parking, wheelchair-friendly, etc.) of the funeral home.
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