The Carlson Funeral Home is an independent, fourth generation family-owned and operated funeral home. Kent continues the Carlson tradition of serving families in the New Britain and surrounding area with integrity and compassion. The Carlson Funeral Home has been serving families at it’s 45 Franklin Square location for over 80 years. Built in 1861, as the parsonage for South Congregational Church, it is Italiante in architectural style and was home to four ministers and their families until being sold in 1890 to Mortimer Judd, one of New Britain’s leading industrialists. In January of 1933, the house was purchased by Aaron W. Carlson for use as a funeral home. Mr Carlson had originally owned a retail furniture store and funeral service i…

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1. Compassion & Professionalism> Measures how respectful, empathetic, and supportive the staff were during interactions.

2. Service Quality & Options>Covers range and quality of services provided—traditional funerals, cremation, customization, etc.

3. Transparency & Pricing <Assesses whether costs were clearly explained and fair, with no hidden charges.

4. Facility & Accessibility >Rates the cleanliness, ambiance, and accessibility (parking, wheelchair-friendly, etc.) of the funeral home.

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