Last Updated: January 2025

Welcome to Good Send Off (“we”, “our”, “us”). We operate a global online platform that helps users find funeral homes, compare services, access funeral-planning resources, purchase sympathy items, and connect with end-of-life providers.

Please read these Terms & Conditions (“Terms”) carefully. By using goodsendoff.com, you agree to be legally bound by these Terms and our Privacy Policy.

If you do not agree, please discontinue use of our website and services.

1. Definitions

To create clarity and reduce ambiguity, the following terms are used throughout this agreement:

  • “Website” refers to goodsendoff.com and all associated pages, tools, listings, and resources.
  • “User” refers to anyone accessing the Website, including visitors, consumers, funeral homes, vendors, and contributors.
  • “Funeral Home Provider” / “Business Owner” means any funeral home, crematorium, mortuary, or related service provider listed on our platform.
  • “Listings” refer to directory entries showcasing funeral homes or related services.
  • “User-Generated Content (UGC)” includes reviews, comments, suggestions, obituary submissions, uploaded media, and other publicly posted content.
  • “Sympathy Store Products” refers to items available for purchase via our store or third-party sellers.
  • “Third-Party Providers” refers to external companies that process payments, deliver products, or offer advertised services.

2. Acceptance of Terms

Using Good Send Off confirms that you:

✔ Are at least 18 years old
✔ Agree to comply with local, state, national, and international laws
✔ Understand that Good Send Off is an informational and directory platform—not a funeral home, legal advisor, or emergency service

3. Purpose of the Website

Good Send Off provides:

  • A global funeral home directory
  • Tools to compare funeral services and costs
  • Educational funeral planning resources
  • Grief support and informational guides
  • A curated Sympathy Store
  • A platform for submitting obituaries
  • A portal for funeral homes to claim or manage listings

We do not provide funeral services, legal guidance, medical advice, or crisis counseling. We are an informational resource to help facilitate informed decision-making.

4. Directory Listings & Provider Information

We strive to maintain accurate, up-to-date information; however:

  • Funeral home listings may contain errors, outdated details, or incomplete data.
  • Providers may change pricing, availability, or services without notifying us.
  • We do not guarantee the quality, legality, or availability of any service provider.
  • We do not endorse or recommend any specific funeral home.

Funeral homes may claim their listings to update or verify the information displayed. Verified listings will be marked accordingly where applicable.

5. User Responsibilities

When using our Website, you agree not to:

  • Post false, defamatory, misleading, or harmful information
  • Attempt to manipulate business ratings or reviews
  • Extract or scrape data without permission
  • Impersonate another user or business
  • Use the Website for unlawful or exploitative purposes
  • Upload copyrighted materials without authorization

Violation of these terms may result in account restrictions or removal of content.

6. User-Generated Content (Reviews, Comments, and Obituaries)

By submitting content, you grant Good Send Off a non-exclusive, royalty-free, worldwide license to use, publish, display, modify, and distribute your content.

You confirm that:

  • You own or have permission to post the content
  • Your content is truthful and not misleading
  • Your content does not violate any rights or laws

We may remove content that is inappropriate, abusive, fraudulent, or violates our Review Moderation Policy.

7. Obituary Submission

Users who submit obituaries are responsible for:

  • Accuracy of information
  • Permission from family members or estate representatives
  • Compliance with copyright, privacy, and local laws

We may reject or edit obituaries that contain offensive language, private information, or unverifiable claims.

8. Business Owner Accounts

Funeral homes may create an account to:

  • Claim their listing
  • Update contact details, pricing, or service descriptions
  • Add images, staff details, and accreditations
  • Respond to reviews
  • Advertise or upgrade their visibility

Business owners agree to provide accurate and current information at all times.

9. Pricing, Payments & Product Availability (Sympathy Store)

Good Send Off may sell products directly or through third-party vendors.

You understand that:

  • Prices may change without notice
  • Delivery times vary by location
  • Products may become unavailable or discontinued
  • Third-party sellers may have their own policies

We are not responsible for damages or disputes arising from third-party sales, delivery issues, or defective products.

10. Intellectual Property

All content on the Website—including text, graphics, images, logos, listings, layout, and design—is the property of Good Send Off or its licensors.

Unauthorized copying, scraping, duplication, or redistribution is prohibited.

11. Disclaimer of Warranties

The Website is provided “as-is” and “as available.”

We do not warrant that:

  • The Website will be uninterrupted or error-free
  • Information is always accurate or complete
  • Funeral providers will meet your expectations
  • Third-party products or services will perform as advertised

Good Send Off disclaims all liability for decisions made using our Website.

12. Limitation of Liability

To the fullest extent permitted by law:

Good Send Off shall not be liable for any damages, including:

  • Losses arising from funeral service decisions
  • Emotional distress or grief-related impact
  • Product issues from third-party vendors
  • Errors in listings or user submissions
  • Lost data, profits, or business opportunities

Your sole remedy for dissatisfaction is discontinuing use of the Website.

13. Third-Party Links

Our Website may include links to:

  • Funeral homes
  • Grief resources
  • Product vendors
  • External associations
  • Payment processors

We are not responsible for the content, policies, or services of third-party websites.

14. Privacy & Data Usage

Data collection and usage are governed by our Privacy Policy.

By using the Website, you consent to:

  • The use of cookies and tracking technologies
  • Storage and processing of your information
  • Communication from our team for support or verification

We comply with applicable GDPR, CCPA, and other privacy regulations.

15. Account Termination

We may suspend or terminate user accounts for:

  • Violating these Terms
  • Fraudulent activity
  • Posting harmful or abusive content
  • Interfering with Website operations
  • Legal or safety concerns

Users may also request account deletion at any time.

16. Changes to Terms

We may update these Terms periodically to reflect:

  • Legal requirements
  • Platform updates
  • Changes in services
  • Industry standards

Continued use of the Website constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by applicable laws based on your country of residence and/or our operating jurisdictions.

Any disputes shall be resolved through arbitration or relevant courts, depending on local regulations.

18. Contact Information

For questions or concerns about these Terms, contact:

📧 Contact@goodsendoff.com
🌐 goodsendoff.com/contact